Synterna Groups provides end to end portfolio management of ATM networks with helps banks and financial organizations by ensuring high availability, improved customer satisfaction and increased Return on Investment (ROI).

Synterna Groups ATM Managed Services portfolio includes ATM monitoring, trouble-ticketing, first /second level management, cash management and support services. A round-the-clock facility with competent management team ensures high ATM availability with committed Service Level Agreements (SLA).

Lifecycle support

Synterna Groups provides integrated and end-to-end solutions for any phase of ATM network’s life cycle that ensures optimal network performance and cost management. End to end lifecycle services include monitoring, trouble-ticketing, first /second level management, cash management and support services. A round-the-clock facility with competent management team ensures high ATM availability with committed Service Level Agreements (SLA).

Cash Management

Synterna Groups ensures lowest rate of cash-outs and maximum ATM uptime for ATM networks. Our 24×7 monitoring and tracking systems guarantees that the business critical metrics of ATM downtime and cash outs are resolved instantly, guaranteeing over 99% or more uptime rate.

Monitoring

Synterna Groups has a dedicated 24×7 monitoring team for ensuring all ATMs and devices inside the kiosk are functioning smoothly and without disruption. The team uses sophisticated software, developed in-house by Synterna Groups experts, to track various aspects such as cash status, performance of various devices, payment status of bills, tracking of vendor support services that enable fast and timely resolution and closure of issues.